1. Overview & Processing Time

Magic Lock (owned by Empyrean Enterprises) has partnered with reputed logistics providers to ensure that all products reach you in pristine condition and free of damages. We utilize top-quality packaging materials sourced from reliable vendors and subject them to thorough quality testing.

Empyrean Enterprises takes a minimum of 2 days and a maximum of 3 days of handling time to process orders and ship them from our Mumbai warehouse. In most cases, orders are shipped within 2 working days.

Note: Free delivery applies to eligible orders as updated on the website.

2. Packaging Standards

Each individual product is wrapped in bubble wrap, while fragile items receive an additional protective layer. Products are securely packed into sturdy cardboard boxes before being handed over to our trusted logistics partners. Magic Lock holds full responsibility for transit damages caused en route to your shipping address.

3. Shipping Range & Serviceability

We ship throughout India to almost all pin codes. Pin code serviceability may vary based on our logistics partners. You can verify delivery availability by entering your pin code directly on any product page or at the checkout counter.

4. Order Tracking

Once your order has been dispatched from our warehouse, you will receive a confirmation email containing your tracking number and courier partner details. Registered users can also track orders by logging into the “My Account” section and viewing the “Your Orders” tab.

5. Estimated Delivery Timelines

At checkout, an estimated delivery window will be shared based on your shipping address. We aspire to deliver your products within 2 to 7 days of placing the order, depending on your geography. However, unforeseen circumstances or logistics delays may occasionally extend delivery times.

6. Delivery Process & Attempts

Our logistics partner will make a call prior to delivering the package. Please ensure your availability to receive calls. If delivery fails after 3 consecutive attempts, the package will be returned to our warehouse.

You can contact our customer service hotline to reschedule delivery if needed before the final return attempt is triggered.

7. Shipping Charges

Shipping and handling charges vary based on product size, weight, and order specifics. The applicable fee is calculated and displayed clearly at checkout before you complete payment. Magic Lock does not levy any hidden or separate shipping charges outside the invoiced amount.

8. Contact Information & Support

If you have any feedback or dissatisfaction regarding your delivery experience or product condition, please reach out to our support team: